Privacy Policy

Effective Date: June 1, 2024

Mill City Synthetics (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

  • Name, email address, phone number, and other details you provide when filling out forms on our site.

  • Website usage data (such as IP address, browser type, and pages visited).

How We Use Your Information

  • To respond to inquiries and provide customer support.

  • To process orders or account requests.

  • To send promotional SMS and emails when you have opted in.

  • To improve our website and services.

SMS/Text Messaging

  • Consent to Receive Text Messages
    By providing your mobile phone number and opting in via our website forms, you consent to receive recurring SMS/text messages from Mill City Synthetics. These may include account updates, order notifications, customer support responses, and promotional offers. Consent is not a condition of purchase.

    Message Frequency
    Message frequency varies based on your interaction with us (e.g., order confirmations, support responses, or promotional campaigns).

    Opt-Out Instructions
    You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After sending STOP, you will receive one final confirmation message to confirm your opt-out. After this, you will no longer receive SMS messages from us. If you wish to rejoin, you may opt in again via our website forms.

    Help Instructions
    If you are experiencing issues, you can reply with HELP for assistance or contact us directly at:
    📧 support@millcitysynthetics.com
    📞 (651) 300-2010

    Carrier Disclaimer
    Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply.

    Data Collection & Use
    We collect your phone number, message content, and interaction data solely to provide SMS services. This information is not sold or shared with third parties except as required to deliver the messaging service (e.g., through our SMS provider). For more details on how we handle your information, please see the rest of this Privacy Policy.

Data Protection

We use reasonable security measures to protect your information. However, no transmission over the Internet is 100% secure.

Sharing of Information

We do not sell or rent your personal information. We may share data only with trusted partners for purposes such as order fulfillment or communication.

Your Rights

You may request to update, correct, or delete your information at any time by contacting us at:
📧 sales@millcitysynthetics.com
📞 (651)300-2010